We are devoted to the principles of excellent service, specialisation and a sense of community and pride ourselves on going the extra mile for our clients.
Debenhams Ottaway is an Award Winning, modern law firm recognised by both Legal 500 and Chambers Legal Directory for our expertise in our chosen legal areas.
In 2011 we won the Corporate Social Responsibility category at the St Albans Chamber of Commerce Community Business Awards dinner, and we are currently listed as a finalist by the Herts Chamber of Commerce in the Most Successful Medium Sized Business category of the 2011 Business Awards.
We are devoted to providing excellent service to our clients, which is at the centre of everything we do, and are proud of the level of personal referrals we receive. Our lawyers take the time to understand the individual needs of each client; they are responsive and deliver clear, practical advice.
We regularly conduct client feedback exercises in order to robustly test our client service levels. The words that clients use most frequently to describe the firm are professional, reliable, traditional and personable and these are reflected in the values of the firm.
Community involvement is important to us. With offices in St Albans and Radlett many of our staff live locally and play an active role in the community. Our initiatives include the Community Gold Awards programme and the Inspiring People Awards scheme which aims to recognise individuals who through their encouragement, support and mentoring have assisted the personal development of young people. Further information can be found in the ‘In the Community’ section of this website.
