Our Client Survey is sent out to all clients at the end of their matter with us. Its aim is to gain an understanding of a client’s experience of the firm, from the inception of their matter through to its conclusion.
The results of the survey are used to correct any areas of weakness, fine-tune our services and ensure that we continually adapt our services to meet the expectations of clients.
The following summary of results is for completed surveys returned in May 2013. 62 surveys were returned.
- 43% of respondents, who answered the question, were returning clients and 40% came to the firm via a recommendation.
- 98% of respondents, who answered the question, would recommend the firm to family and friends
- The most frequent words used to describe the firm, by respondents were: